Privacy policy
Last updated: 1 October 2026
This notice explains how personal information is handled on The Kenyan Escape landing page and when you contact us about the trip. It applies to enquiries, not to a completed travel booking.
1. Who is responsible?
Frá Ís til Safari ehf., registered in Iceland (company ID 590825-1580), is responsible for the personal information used to handle your travel enquiry.
For privacy questions or to exercise your rights, contact us:
bookings@fraistillsafaris.is
+354 894 6126
2. Information collected
The enquiry form asks for your name, email address, telephone number, number of travellers, preferred contact method and any optional message. A submitted enquiry also identifies the trip, departure date and selected language. We may keep the correspondence you send us when following up.
Your browser sends technical information, such as an IP address, requested page, browser details and request time, to the hosting provider to deliver and protect the website.
Please do not include passport details, payment-card information or health information in the enquiry message. Providing enquiry details is voluntary, but without contact details we cannot reply. Typing into the form does not itself send your answers; the form reports whether a submission is accepted or cannot be confirmed.
3. Why information is used
We use enquiry information to answer your questions, discuss availability and help you decide whether the trip suits you. Where you ask us to take steps towards a booking, this is processing necessary before entering a contract (GDPR Article 6(1)(b)). For general enquiries and website security, the basis is our legitimate interest in responding to prospective travellers and operating a reliable service (Article 6(1)(f)).
Where information must be kept to meet a legal requirement, the basis is that legal obligation (Article 6(1)(c)). Submitting an enquiry is not consent to unrelated marketing. If we ask for consent for a separate purpose, you can withdraw it without affecting processing already carried out lawfully.
This landing page does not make automated decisions about your eligibility to travel or purchase.
4. Hosting, contact channels and sharing
The website is hosted through Cloudflare Pages. Hosting and communications providers may process information needed to deliver their services. Enquiry information is intended for the team handling your request, rather than for public display.
If you communicate by email, telephone or WhatsApp, the relevant provider also processes information under its own terms and privacy notice. Selecting WhatsApp in the form does not load WhatsApp on this page. Information may also need to be disclosed where required by law.
5. International processing
Internet hosting and communications can involve processing outside Iceland and the European Economic Area. Protection may differ between countries. Contact us for details of the recipients, processing locations and safeguards applicable to your enquiry. A request for trip information is not blanket consent to overseas transfers. If booking arrangements require sharing information with travel providers in Kenya, the relevant recipients and transfer arrangements must be explained as part of that process.
6. Cookies and language preference
This landing page does not include advertising pixels or analytics scripts. It stores your Icelandic or English language preference in your browser’s local storage under safari-language-v2. This preference is not a form response and is not used by this page for advertising. It remains until you change it or clear the site’s browser data. Clearing it restores Icelandic as the default.
The hosting provider may process technical data or use security features to protect the service. This notice will need updating if additional tracking or other processing is introduced.
7. How long information is kept
Retention depends on whether your enquiry is still active, whether it leads to a booking, and whether records are needed to meet a legal obligation or resolve a dispute. Enquiry information should not be retained longer than necessary for those purposes. Contact us to ask about the retention period applying to your particular correspondence or to request deletion. Browser language preferences can be cleared at any time in your browser settings.
8. Your rights
Subject to the conditions in applicable data protection law, you may request access to your information, correction, deletion, restriction of processing or a portable copy. You may object to processing based on legitimate interests, and you may object to direct marketing at any time. These rights are not absolute; for example, a legal obligation may require retention of some records.
Send requests to bookings@fraistillsafaris.is. We may need proportionate information to verify your identity. Under the GDPR, requests are normally answered within one month; permitted extensions must be explained.
You can complain to Persónuvernd, the Icelandic Data Protection Authority, or another competent supervisory authority.
9. Changes and other websites
The date above identifies this version of the notice. Other websites and later booking services may have their own notices. If the way this landing page handles information changes, this page should be updated to reflect those changes.